What You’ll Get in the Playbook

This playbook is designed to give zoo and aquarium operations leaders a proven framework for coordinating safety, guest experience, facilities, and animal care — every single day, not just on event days.

Inside this playbook, you'll find:

• A four-domain operational framework (Safety, Guest Experience, Facilities & Grounds, Animal Care) built specifically for continuous, 365-day operations
  
  
• Daily opening, operating-hours, and closing checklists your teams can put to use immediately
  
  
• Real-world incident scenarios and recommended workflows — including lost child, animal escape, medical, and severe weather response
  
  
• The KPIs high-performing zoos and aquariums track to justify staffing, improve response times, and stay accreditation-ready